Privacy Policy
Effective Date: July 23, 2026
Company: Peams Group
Location: Acworth, GA | Northwest Georgia
At Peams Group ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule a service, or communicate with our team.
Please read this policy carefully. By using our website or submitting your information to us, you consent to the practices described below.
1. Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Information") when you interact with our website or request services. This includes:
- Contact Information: Your name, email address, phone number, and physical service address.
- Service Details: Information about your property, specific repair or maintenance requests, photos of project areas, and service history.
- Billing Information: Payment details processed securely through our third-party payment processors (we do not store full credit card numbers on our servers).
- Technical & Usage Data: IP address, browser type, device information, operating system, and website usage statistics collected automatically through standard log files and cookies.
2. How We Use Your Information
We use the information we collect for practical, business-related purposes, including:
- Service Delivery: Scheduling appointments, performing on-site repairs, providing quotes, and fulfilling service requests across Northwest Georgia.
- Customer Communication: Sending booking confirmations, job updates, technician arrival notifications, invoices, and estimates.
- Customer Support: Responding to inquiries, evaluating feedback, and resolving service-related issues.
- Marketing & Promotions: Sending occasional seasonal offers, maintenance tips, or promotional updates (you may opt out at any time).
- Website Improvement: Analyzing website performance to enhance user experience and improve our service offerings.
3. Sharing & Disclosing Your Information
We hold your trust in high regard. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only under the following conditions:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment gateways, scheduling software, and communication tools) strictly to perform tasks on our behalf.
- Legal Compliance: When required by law, court order, or governmental regulations, or to protect the rights, property, and safety of Peams Group, our clients, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, remember user preferences, and analyze web traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the website may not function properly without cookies enabled.
6. Third-Party Links
Our website may contain links to third-party websites or services (such as Google, Facebook, or partner brands like Bryant Heating & Cooling Systems). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights and Choices
You have control over how your personal information is used:
- Opt-Out of Marketing: You can opt out of receiving promotional emails or text messages by following the unsubscribe instructions included in those communications or contacting us directly.
- Access & Updates: You may contact us at any time to review, update, or correct the personal information we have on file for you.
- Data Deletion: You may request the deletion of your personal information, subject to certain legal and retention obligations.
8. Children's Privacy
Our website and services are intended for adults and property owners. We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected information from a child under 13, we will promptly delete it.
9. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Company Name: Peams Group
- Phone: (770) 687-3260
- Email: info@peamsgroup.com
- License Number: OCC042168









